About the Position Job Description Provides clients with high quality operationalsupport. Ensures that good client relations are maintained and inquiries areresearched and resolved efficiently. Works with external clients to resolveday-to-day issues and direct them to appropriate resources at BNY Mellon. Provides work direction for the team. Responds to client questions on BNY Mellonproduct features and provides technical assistance for the most complex issuesthat have been escalated by junior team members. Independently assists clients by responding tocomplex phone, email and other inquiries regarding company products, servicesand procedures. Monitors client inquiries and escalatesnon-routine or complex issues to the Manager, as needed. Assists with process improvement by contributingideas to improve team efficiency. Coordinates implementation of resultingprocess changes for the team. Provides guidance to less experienced staff mayserves as the team leader for a team of support staff. Responsible for the quality and completion ofown work. Helps develop and contributes to the achievement of team objectives. Qualifications Bachelor s degree or the equivalent combinationof education and experience is required. Min 3 years of work experience preferred. Experience in an operational area and/orclient services preferred. An understanding and experience in the mortgagesector/conveyancing is preferred. BNY Mellon is an Equal Employment Opportunity Employer. Other information Company BNY Mellon no - Principals only. Recruiters, please don t contact this job advertiser. no - Please, no phone calls about this job! no - Reposting this message elsewhere is NOT OK.