About the Position 1 x permanent full time opportunity 1 x 12 month fixed term opportunity About HCF HCF is Australia s largest not-for-profit private health insurer. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric. We re proud to be home to 1300 employees at our head office location in Sydney, our Australian call centres and our growing network of branches and dental centres across the country. With over 85 years of heritage in Australia, we re committed to investing in the health and happiness of both our members and our people. We believe that by giving our people an inclusive, supportive and healthy working environment, we can do our best for our members. About the role As a Customer Service Officer in the Ezipay team you will be responsible for providing members and staff with professional and outstanding customer service, register new members, process membership changes, process exception reports and maintain up to date membership records. Working in a close knit team your new role will give you exposure to a variety of tasks and responsibilities. The Ezipay team provide a high standard of service to members who use Ezipay to make their premium payments (via Direct Debit or Credit card). This busy team maintain accurate membership and payment records for all direct debit transactions, provide a high standard of service to group members and group pay offices and support enquiries from HCF s frontline staff within branches and the call centres. Are you the one we are looking for? Do you have demonstrated excellent customer service skills? Do you bring exceptional attention to detail? Are your time management and organisation skills second to none? Do you bring good data entry skills? Are you proficient in Microsoft Office and comfortable with Excel? Are you a good communicator both verbally and in writing? Do you have a positive attitude? Are you able to work with little direction and use your own initiative in solving problems? Benefits & culture Discount on health cover, pet & travel insurance Family & friends day Training & development opportunities Networking events Paid Parental Leave Scheme Study Assistance We believe in developing our people to assist in driving continuous improvement within the organization. At the same time we are dedicated to creating a working culture where staff members can flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference. To submit your application, apply via the link today! HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply. Other information Company HCF no - Principals only. Recruiters, please don t contact this job advertiser. no - Please, no phone calls about this job! no - Reposting this message elsewhere is NOT OK.