About the Position Are you an experienced real estate professional looking for a career change? Great opportunity to work for this forward thinking and innovative company Up to $65k salary package on offer! Are you experienced in real estate but looking to steer your career in a different direction? Our client is an innovative cloud-based property management and trust accounting software company that is taking the real estate industry by storm. Utilising a unique and industry-forward technology, they are well on their way to becoming the market leaders in this space, with their customer base doubling year on year and already being used by thousands of Property Managers around Australia. Based in hip warehouse style offices with an awesome fit out, they are a passionate team of about 40 and growing. They are seeking a like-minded individual with a background in property management to join them in the role of Account Manager to manage the onboarding and induction of new clients utilising their platform. The Perks Up to $65k salary package on offer Casual dress policy funky, warehouse-style office Premium product with an already large and rapidly growing client base Make a difference to the industry you love, contribute your ideas and have them listened to Work with a team who genuinely care about their each other and their customers Monday to Friday role ONLY Loads of social and team events - a culture of celebrating success Intensive training on starting and massive career opportunities down the track The Position In the role of Account Manager, you will use your previous real estate knowledge to empathise and instil confidence in new clients and help understand their needs to develop a training program to support them being confident users of their software system, with focus on nurturing customer relationships and onboarding new client accounts. Your key responsibilities will include Initiate onboarding and training plans Conduct check-in calls throughout onboarding journey to ensure customer satisfaction and success Assist to enter opening balances for new clients Responding to and close off support tickets Phone support and responding to general enquiries from clients Assist clients with receipting / reconciling their trust account Assist Onboarding team as required The Person The ideal candidate for the role of Account Manager will have a background in real estate/property and be looking to apply their experience to a unique and challenging role. In particular you will have Exceptional customer service and relationship-building skills A team player with a warm and welcoming approach A people person who thrives on being challenged and can keep cool under pressure An acute eye for detail and great time management skills You will be an innovative, forward-thinker who is full of initiative Apply in Strict Confidence Submit your CV by hitting APPLY NOW or contact Caroline Stark Email Mobile 0413 902 850 To keep up to date with our latest jobs, visit our website Like us on Facebook Connect with us on LinkedIn Follow us on Instagram Check out our Google Reviews no - Principals only. Recruiters, please don t contact this job advertiser. no - Please, no phone calls about this job! no - Reposting this message elsewhere is NOT OK.