About the Position Retentions and strong customer service experience Sales ability/Retentions experience in banking Located in Rhodes on the train line A nationally based household name in home loans is seeking a very confident customer retention officer. You will determine the issue as to why a customer is looking to discharge their home loan and find a practical solution that prevents the customer from leaving.RESPONSIBILITIES Making outbound calls or receiving calls from customers that are looking to take their mortgage to another lender - and retaining that business Locating and resolving the root causes of customer dissatisfaction Provide tailored solutions to suit the needs of the customer Building strong relationships with customers Record and capture all activity and keep file notes up to date Meeting and exceeding targets SKILLS Previous experience in retentions in the financial services industry is necessary Experience in home loan industry or financial services Self motivated with strong teamwork focus Strong customer service skills High attention to detail and problem solving skillsFor further information, please contact Peter on (02) 8042 1660 or no - Principals only. Recruiters, please don t contact this job advertiser. no - Please, no phone calls about this job! no - Reposting this message elsewhere is NOT OK.