Excellent Project administrator/coordinator starting ASAP Your new company A globally recognised IT organisation is currently undergoing an exciting project and is looking to recruit Project Administrators/Coordinators to provide support on a temporary basis. Your new role Respond to customer enquiries through inbound calls and emails by providing appropriate solutions within the time limits and follow up to ensure resolution Provide accurate, valid and complete technical information by using the right methods/tools to both internal and external customers Research, identify and resolve customer escalations using appropriate resources Provide administration support and establish root cause of connectivity issues for our SMART toner project Assist in the roll out of automation projects and reporting on gaps between our asset register and detected devices Process Documentation Process Mapping What you ll need to succeed You have prior experience in a customer service position and demonstrated understanding of customer service principles and practices is a must You are proficient in computer systems Intermediate to advanced MS Excel skills (plenty of VLookups and running of Macros involved) Visio skills, Process mapping and Documentation experience a must for this role You are adaptable, reliable and have the ability to quickly build good rapport with people Effective time management skills Excellent verbal, listening and written skills High attention to details What you ll get in return An excellent opportunity working on an exciting project in the IT industry. This role is a contract role start ASAP for at least 4 months with the potential to extend depending on the project needs. What you need to do now If you re interested in this role, click apply now or forward an up-to-date copy of your CV to luc******@******.au    click to reveal  , or call us now. If this job isn t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.     click to reveal  , or call us now. If this job isn t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. /.