Description

About the Position Resident Relations Working in Australia s newest class of property, Build to Rent, we currently have an opportunity for 2x Resident Relations Officers to join our team at Sydney Olympic Park. You will be responsible for initiating resident interactions and addressing their needs whilst assisting with leasing activities. Moreover you will be the face of the property to many of our residents and their guests. Conversing with our residents and getting to know their names is our first commitment in ensuring resident satisfaction, and a great customer experience. Further duties include but are not limited to - Ensuring residents are warmly welcomed to the property. - Upholding service standards and public area presentation to be in line with brand and property standards. - Knowledgeable with the property, its services & facilities as well as the surrounding community. - Actively engage with residents and visitors to ensure their satisfactions and that our service and product deliveries are in line and consistent with our tenancy agreements. - Effectively resolving resident issues and assisting with inquiries in a professional manner. Escalating, communicating and following up promptly. - Proactively engaging with residents to identify opportunities to improving services and products of the property. - Maintaining public areas, offices and back of house areas are stocked for operational needs. - Ensuring all outstanding and overdue accounts are followed up daily. - Preparing apartments in accordance with brand standards for inspections and upcoming move-ins. - Communicating with residents to schedule activities, including resident events, amenity bookings, inspections, move-in/ out arrangements. To be successful in this position you will bring - Minimum of Three (3) years experience in the hospitality or the property management industry would be advantageous, but not essential - High level of competency with Microsoft Office package. - Excellent presentation and interpersonal skills. - Results driven professional who is committed to customer service excellence. - Problem solver and open to innovation solutions. - Ability to prioritise tasks and follow through to meeting expectations of multiple entities. - Meets tight timeframes without compromising accuracy. - Strong communicator who can communicate to internal and external customers of different levels and diverse. - Develops strong working relationships with all stakeholders. - Strive on challenges and adapted to changes. Will be be staffing the site 7 days a week, so weekend work is an expectation of the role If you are interested in being considered for this diverse, rewarding and challenging opportunity please apply with your current resume or visit mirvac.com to learn more about Build to Rent Disclaimer As part of our standard recruitment and selection practice at Mirvac, all positions will require successful applicants to complete and satisfy all background checking conditions as a condition of employment. Depending on the position, background checking may include Criminal History, Bankruptcy, Qualifications, Pre-employment Medical, Right to Work and Current / Former Employment. Working in Australia s newest class of property, Build to Rent, we currently have an opportunity for 2x Resident Relations Officers to join our team at Sydney Olympic Park. You will be responsible for initiating resident interactions and addressing their needs whilst assisting with leasing activities. Moreover you will be the face of the property to many of our residents and their guests. Conversing with our residents and getting to know their names is our first commitment in ensuring resident satisfaction, and a great customer experience. Further duties include but are not limited to - Ensuring residents are warmly welcomed to the property. - Upholding service standards and public area presentation to be in line with brand and property standards. - Knowledgeable with the property, its services & facilities as well as the surrounding community. - Actively engage with residents and visitors to ensure their satisfactions and that our service and product deliveries are in line and consistent with our tenancy agreements. - Effectively resolving resident issues and assisting with inquiries in a professional manner. Escalating, communicating and following up promptly. - Proactively engaging with residents to identify opportunities to improving services and products of the property. - Maintaining public areas, offices and back of house areas are stocked for operational needs. - Ensuring all outstanding and overdue accounts are followed up daily. - Preparing apartments in accordance with brand standards for inspections and upcoming move-ins. - Communicating with residents to schedule activities, including resident events, amenity bookings, inspections, move-in/ out arrangements. To be successful in this position you will bring - Minimum of Three (3) years experience in the hospitality or the property management industry would be advantageous, but not essential - High level of competency with Microsoft Office package. - Excellent presentation and interpersonal skills. - Results driven professional who is committed to customer service excellence. - Problem solver and open to innovation solutions. - Ability to prioritise tasks and follow through to meeting expectations of multiple entities. - Meets tight timeframes without compromising accuracy. - Strong communicator who can communicate to internal and external customers of different levels and diverse. - Develops strong working relationships with all stakeholders. - Strive on challenges and adapted to changes. Will be be staffing the site 7 days a week, so weekend work is an expectation of the role If you are interested in being considered for this diverse, rewarding and challenging opportunity please apply with your current resume or visit mirvac.com to learn more about Build to Rent The original job offer can be found in Kit Job no - Principals only. Recruiters, please don t contact this job advertiser. no - Please, no phone calls about this job! no - Reposting this message elsewhere is NOT OK.
Your Rating:

You've already written a review before!

You cannot rate your own ad!

[VF449] - Resident Relations

By Bobby 0 0 72
12 months ago
Sydney Sydney, New South Wales, Australia

Bobby

Last seen:  2 years ago